The Support System page in ERPGo provides a dedicated space for efficient management of support tickets, ensuring a streamlined approach to addressing user queries and concerns.
Ticket Overview
Users are presented with a comprehensive overview that includes key metrics:
- Total Tickets
- Opened Tickets
- On Hold Tickets
- Closed Tickets
This dashboard-style presentation offers quick insights into the current status of support activities.
List and Grid View
The Support System provides both list and grid views for managing support tickets efficiently. Users can switch between views based on their preference and workflow. The list view offers a structured, detailed display, while the grid view provides a quick visual overview. This flexibility ensures a smooth and personalized ticket management experience.
Key Features:
Toggle between list and grid views
Manage support tickets with ease
Choose preferred view for convenience
Enhance efficiency and user experience
List of Support Tickets
The page displays a detailed list of support tickets with essential information:
- Created by (user)
- Ticket Code
- Attachments
- Assigned User
- Ticket Status (opened or not)
- Date of Creation
- Actions (Reply, Edit)
Ticket Actions
Each support ticket comes with quick-action buttons for smooth and efficient management. Users can easily reply, edit, or update ticket details directly from the interface. These options help maintain clear communication and accurate records. Simplify the entire support process with easy access to essential actions.
Key Features:
Reply Button: Respond to tickets instantly
Edit Button: Update or correct ticket details
Improve communication and issue resolution
Streamline overall ticket management
View Ticket Details
Clicking on a specific ticket opens a detailed view for better issue tracking. Users can access complete ticket information, including all related updates and communications. This view ensures transparency and clarity in support handling. Users can also reply directly to the ticket for quick resolution.
Key Features:
View comprehensive ticket details
Access complete communication history
Reply directly to support tickets
Improve tracking and resolution efficiency
Add New Ticket
Users can effortlessly add new support tickets as needed. This feature ensures a seamless process for logging and addressing user queries.
This functionality ensures that users can easily access, review, and respond to support tickets, fostering efficient communication between users and support teams.
In conclusion, ERPGo’s Support System page offers a user-friendly interface for monitoring and managing support tickets. With clear metrics, intuitive actions, and flexible viewing options, the system facilitates effective communication and issue resolution within the ERPGo product.